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Terms of Service

Version 2026-09-07.2 · Last updated 7 September 2026 · These terms are a template written for this application. Have a qualified lawyer in your jurisdiction review them before you take real money.

1. Who you are contracting with

The service at https://sprosimo.net ("Sprosimo", "the Service") is in development and is not currently offered for sale. The operating entity and its registered address will be named here, and on the Legal Notice page, before any payment can be taken. Until then "we", "us" and "our" refer to the operator of this site, reachable at support@sprosimo.net.

By creating an account or using the Service you accept these Terms. If you do not accept them, do not use the Service.

2. Who may buy

The Service is available to both businesses and individual consumers. Creating an account is free and open to anyone.

At checkout you tell us which you are, and different rules follow:

  1. Business purchases. You confirm you are acting for purposes relating to your trade, business, craft or profession, and that you are authorised to bind any organisation you name. Statutory consumer rights, including the right of withdrawal in clause 9A, do not apply.
  2. Consumer purchases. You are buying for purposes outside any trade or business. The statutory right of withdrawal in clause 9A applies, and nothing in these Terms limits any mandatory consumer right you have under the law of your country of residence.

Tell us the truth about which you are: it determines the rights you receive.

3. The Service

Sprosimo indexes content you supply ("Customer Content") — web pages we crawl at your instruction, files you upload, and text you paste — and provides an embeddable assistant that answers questions from end users of your website using that content ("Output").

Processing includes: fetching and extracting readable text from pages you nominate; splitting that text into passages; building a search index over those passages; retrieving the passages most relevant to a question; and composing an answer from them with citations back to the source. Where the optional generative layer is enabled, a third-party language model rewrites the retrieved passages into prose under instructions restricting it to those passages.

4. What we do and do not warrant

We provide the Service with reasonable skill and care and will make commercially reasonable efforts to keep it available.

We do not warrant that any individual answer is accurate, complete or suitable for the purpose your end user has in mind. The Service is designed to answer only from Customer Content and to decline when no sufficiently relevant content exists, and every answer carries a confidence indicator and its sources. It remains a probabilistic system operating on content you control.

You are responsible for what your assistant tells your customers. That includes reviewing its answers before deployment, keeping Customer Content accurate and current, and not deploying the assistant where an incorrect answer could cause harm — medical, legal, financial or safety-critical guidance in particular. Where a wrong answer would be materially damaging, keep a human in the loop.

To the maximum extent permitted by law, and except as expressly stated in these Terms, the Service is provided without warranties of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement.

5. Your account

  1. You must give accurate registration information and keep it current.
  2. You are responsible for all activity under your account and for keeping credentials and API keys confidential. Tell us immediately at support@sprosimo.net if you believe a credential is compromised, and revoke the API key from your dashboard.
  3. You must not share one account across separate legal entities without our written agreement.
  4. We may suspend an account that is being used in breach of these Terms or the Acceptable Use Policy, or where required by law. Where practicable we will tell you first and give you a chance to fix the problem.

6. Fees, purchases and taxes

  1. Prices are those published at https://sprosimo.net/pricing, stated in EUR.
  2. The only product is a pack of answers, bought as a single payment. There are no subscriptions. Nothing renews, nothing recurs, and no payment method is charged again unless you choose to make a further purchase.
  3. No tax is added to the published price. If that changes we will say so here and on the pricing page before it takes effect.
  4. Purchases are made through Stripe, which acts as merchant of record: your payment is made to Stripe, Stripe issues the receipt, and Stripe calculates and remits any applicable tax. By purchasing you also accept Stripe's applicable terms, which are shown at checkout. We do not receive or store your full payment card details. The Service itself is provided by us under these Terms.
  5. We may change prices at any time. A change applies only to purchases made after it is published; a pack you have already bought is unaffected.

6A. What a pack is

  1. A pack is a one-off purchase of a stated quantity of answers. One answer means one reply from the assistant to one visitor question, including a reply that declines to answer.
  2. Answers bought this way are not money and are not a monetary balance. They are usable only with this Service, cannot be transferred or assigned to anyone else, cannot be exchanged or redeemed for cash, and carry no value outside this Service.
  3. They are valid for 12 months from purchase and expire unused after that. The expiry date is shown before you buy, in your order confirmation, and on your billing page, and we email you before it arrives.
  4. Where several packs are held, the one expiring soonest is used first.
  5. Packs are non-refundable once answers have been used, except where the Refund Policy or a mandatory consumer right says otherwise.

7. Limits

When a pack is used up or has expired, the assistant stops answering visitors and tells them to contact you directly. Running out never creates a charge: we enforce the limit in our own systems before processing, so an unexpected bill is impossible. Accounts may hold up to 10 assistants and 2,000 indexed sources.

8. Termination

  1. There is no subscription to cancel. You may stop using the Service at any time by removing the widget from your site; unused answers remain on your account until used or expired. See the Cancellation Policy.
  2. We may terminate for material breach that is not remedied within 14 days of written notice, or immediately where continued provision would be unlawful.
  3. We may discontinue the Service on at least 60 days' notice, refunding the unused portion of any pack on a pro-rata basis.
  4. On termination your right to use the Service ends. You may export your data at any time before termination and for 30 days afterwards.

9. Refunds

Refunds are governed by the Refund Policy, which forms part of these Terms.

9A. Right of withdrawal (consumers only)

If you bought as a consumer you may withdraw from this contract within 14 days of the day it was concluded, without giving any reason.

  1. To withdraw, tell us by any clear statement — an email to support@sprosimo.net is enough. No form and no reason are required. Sending it before the 14 days expire is sufficient.
  2. Because the Service is supplied immediately at your express request, if you withdraw during the withdrawal period you must pay an amount proportionate to what was supplied up to the moment you told us, compared with the full cover of the contract.
  3. We refund the remainder without undue delay and within 14 days of being informed, using the same payment method you used, at no cost to you.
  4. Withdrawal ends the purchase; no further payments are taken, because none were scheduled.

This clause does not apply to business purchases.

10. Intellectual property

  1. We own the Service, its software, rule sets, mappings and documentation. Nothing here transfers ownership of it to you. You receive a non-exclusive, non-transferable right to use the Service while you hold an account.
  2. You own your Customer Content and the Output derived from it. You grant us only the limited licence needed to host, index, process and transmit it in order to provide the Service, and to retain the index so the assistant can answer.
  3. We may use aggregated, fully anonymised operational statistics (for example, average response time or refusal rate) to improve the Service. We do not use Customer Content to train machine learning models, we do not use one customer's content to answer another customer's questions, and we do not sell, license or publish it in any form.
  4. You warrant that you have the right to index each item of Customer Content, including any website you instruct us to crawl, and that doing so breaches no confidentiality obligation or third-party terms.

11. Artificial intelligence

Retrieval, ranking, grounding and citation are deterministic and involve no machine learning model. With no model provider configured the Service still functions, answering extractively from your own content.

Where the generative layer is enabled, only the retrieved passages and the end user's question are transmitted to the model provider named on our Sub-processors page. We do not resell, sublicense or mark up access to any third-party model API — inference is a cost of providing the Service, not a product we sell.

The assistant identifies itself as an AI system at first interaction, as required of systems intended to interact directly with natural persons. You must not configure it to claim to be a human.

12. Data protection

For Customer Content and for your end users' conversations, you are the controller and we act as your processor. Our Data Processing Addendum applies and forms part of these Terms. For your account and billing information we act as controller; see the Privacy Policy. Sub-processors are listed at https://sprosimo.net/subprocessors.

13. Confidentiality

Each party will keep the other's non-public information confidential, use it only to perform these Terms, and protect it with at least reasonable care. This does not apply to information that is public through no breach, independently developed, or required to be disclosed by law.

14. Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that:

  1. Neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of business or loss of goodwill.
  2. Our total aggregate liability arising out of or in connection with these Terms in any 12-month period is limited to the total fees you paid us in the 12 months immediately before the event giving rise to the claim.
  3. We are not liable for loss arising from an answer given to your end user, from Output we flagged as low confidence, or from errors or omissions in Customer Content.

You accept that this allocation of risk is reasonable given the fees charged, and that a service priced at the price of a pack of answers cannot underwrite the commercial consequences of what an automated assistant says to your customers.

15. Indemnity

You will indemnify us against claims arising from your breach of clause 10.4 (right to index Customer Content) or of the Acceptable Use Policy, and against claims by your end users arising from answers given by an assistant you configured and deployed.

16. Changes to these Terms

We may update these Terms. For material changes affecting your rights or obligations we will give at least 30 days' notice by email to your account address, and the change applies from your next renewal. Continuing to use the Service after that date means you accept the updated Terms. Every version carries a version number; the current one is 2026-09-07.2.

17. Governing law and disputes

These Terms are governed by the laws of Spain, and the courts of Spain have exclusive jurisdiction, without prejudice to any mandatory rule that applies to you.

Before starting proceedings, contact us at support@sprosimo.net. Most disputes are a misunderstanding about billing and are resolved the same day.

18. General

  1. These Terms, together with the Refund, Cancellation, Acceptable Use and Privacy policies and the DPA, are the entire agreement between us.
  2. If a provision is unenforceable, the rest continues in force.
  3. Failure to enforce a provision is not a waiver of it.
  4. You may not assign these Terms without our consent. We may assign them to a successor of our business on notice to you.
  5. Neither party is liable for failure caused by events beyond its reasonable control.

19. Contact

General and billing: support@sprosimo.net
Data protection: privacy@sprosimo.net