Cancellation Policy

Last updated 7 September 2026 · Forms part of the Terms of Service.

There is nothing to cancel

Sprosimo has no subscriptions. Every purchase is a one-off pack of answers: you pay once, the answers are available immediately, and nothing renews, nothing recurs, and no card is billed again unless you choose to buy another pack.

So there is no cancellation step, no renewal date to watch, and no way to be charged for something you forgot about. When the answers in a pack are used up, or when they expire after 12 months, the assistant simply stops answering visitors and tells them to contact you directly. No charge is ever made automatically.

If you want a refund instead

That is covered by the Refund Policy, including the statutory 14-day right of withdrawal for individuals buying as consumers.

Stopping the assistant

You can take the assistant offline at any time without losing anything: remove the script tag from your site, or set the assistant to draft from its settings page. Your remaining answers stay on your account until they are used or expire.

Your data

• Export everything as JSON at any time from your dashboard.
• Indexed content and conversation history remain available while your account exists, whether or not you have answers left.
• If you delete your account, data is removed within 30 days, except billing records we must keep for tax purposes and consent records we keep to defend potential payment disputes. See the Privacy Policy.

Deleting your account entirely

Dashboard → Account → Delete account. This schedules deletion of your data and forfeits any unused answers, which are not refundable on deletion outside the Refund Policy. It cannot be undone, so export first.

If we end the service

We may close an account for material breach that is not fixed within 14 days of notice, or for a breach of the Acceptable Use Policy. If we discontinue the Service altogether we will give at least 60 days' notice and refund the unused portion of any pack pro-rata.